jor9's Privacy Policy

Information Collection — What We Collect

We collect certain personal information when you register an account and use services on jor9. Collecting this information is essential for the smooth operation of our services.

1.1 Information You Provide Directly

This section covers information you share with us yourself. It includes:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash / Nagad / Rocket / Upay / bank account number)
• Messages or complaints you submit when contacting customer support

1.2 Automatically Collected Information

Some information is collected automatically when you use our platform:

• IP address and device identification details
• Browser type, operating system, and language settings
• Time spent on the platform and list of pages visited
• Gaming activity such as bet amounts and win/loss history
• Transaction time, amount, and method

1.3 Information Received from Third Parties

In some cases we may receive limited information from identity verification or fraud prevention service providers. However, this collection of information is always carried out in accordance with applicable laws and regulations.

Purpose of Using Information

We use the information we collect only for specific, lawful, and clearly defined purposes. Your information is not used without your permission or beyond the purposes stated in this policy.

• Account Management: Completing the registration process, verifying login, and keeping your account secure.
• Identity and Age Verification: Ensuring that only individuals aged 21 or older are using the platform.
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction records.
• Customer Support: Responding accurately and promptly to your complaints, questions, or requests.
• Security and Fraud Prevention: Identifying suspicious activity and keeping the platform safe.
• Legal Obligations: Complying with applicable laws and the directions of regulatory authorities.
• Service Improvement: Analyzing your usage patterns to further improve the platform experience.
• Providing Relevant Information: If you give consent, notifying you by email about our offers and updates.

We never sell your information to third parties for marketing or advertising purposes.

Information Storage and Security

jor9 gives the highest priority to protecting your data. We use industry-standard technical and organizational measures that protect your information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) Encryption: All data transferred between your browser and our servers is encrypted.
• Sensitive information stored in the database (such as passwords) is encrypted using strong hashing methods.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and intrusion detection systems are active.

3.2 Data Retention Period

We retain your information only for as long as necessary or as required to meet legal obligations. Even after an account is closed or becomes inactive, financial transaction records may be retained for a specified period in accordance with applicable law. When retention is no longer required, information is securely deleted.

3.3 Staff Access

Only authorized staff may view your information for specific purposes. All staff receive privacy training and are bound by confidentiality agreements.

Sharing Information

jor9 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for identity verification, payment processing, fraud prevention, and technical infrastructure management. These partners receive only the information needed for their specific task and are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to provide relevant information in response to a court order, government directive, or legal investigation. In such cases we provide only the minimum information necessary.

4.3 Business Transfers

In the event of a company merger or acquisition, your information may be transferred to the new entity. In such cases, however, the terms of this privacy policy will remain in effect and you will be notified in advance.

Cookies and Tracking Technology

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login state, security verification, and basic functionality. These cannot be disabled.
• Functionality Cookies: Remember your language preferences, layout settings, and other personalized experience choices.
• Analytics Cookies: Analyze user behavior to understand which parts of the platform are used most.
• Session Cookies: Deleted automatically when the browser is closed; active only during an active session.

5.2 Cookie Controls

You can set your cookie preferences through your browser settings. Please note that disabling essential cookies may disrupt some basic functions of the platform.

Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

• Right to Know: You can ask to find out what information we hold about you.
• Right to Correction: If there is any error or incompleteness in your information, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted. However, this may not be possible where legal obligations exist.
• Right to Restrict Processing: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can request the information held about you in a structured, machine-readable format.
• Right to Withdraw Consent: Where information is being processed on the basis of your consent, you can withdraw that consent at any time.

After receiving a request we try to respond as quickly as possible. Some information may be requested for identity verification purposes.

Protection of Minors

jor9 is a platform strictly operated for adults. Only individuals aged 21 or older may use our services.

We do not intentionally collect any personal information from anyone under 21. Age verification during registration is mandatory. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents suspect their child is using this platform, please contact us at [email protected].

Third-Party Links and Services

Our platform may contain content from game provider companies (such as Pragmatic Play, JILI, PG Soft, Spribe). All these third-party providers have their own privacy policies and their data practices are outside the control of jor9.

Third-party services such as bKash, Nagad, Rocket, and Upay are used for payment processing. During a transaction your information is processed through these service providers, who are governed by their own privacy policies.

jor9 is not responsible for the privacy practices of third-party websites or services.

Policy Changes and Updates

jor9 may change or update this privacy policy from time to time. After any change, the updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes we will try to notify you by email. However, it is your responsibility to review this policy regularly.

If you continue to use the platform after a revised policy is published, it will be considered that you have agreed to the revised policy. If you do not agree, you may close your account.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us.